Refund policy

AT KARMA BY MARCIA AROCHA, ALL OUR PIECES ARE HAND-CRAFTED WITH EXTREME CARE. WE WANT TO MAKE SURE EVERYONE IS SATISFIED WITH THEIR PURCHASE. IF THERE IS ANY ISSUE WITH YOUR ORDER, PLEASE EMAIL US IMMEDIATELY AT KARMABYMARCIAROCHA@GMAIL.COM
TO ENSURE WE PROVIDE QUALITY SERVICE, PLEASE REVIEW THE FOLLOWING RETURN POLICIES:

OUR RETURN FOR EXCHANGE OR STORE CREDIT POLICY LASTS UP TO 5 DAYS AFTER THE PACKAGE ARRIVES AT YOUR ADDRESS. IF YOU WISH TO RETURN AN ITEM, PLEASE CONTACT US BEFORE THIS TIME PERIOD, AS WE MAY NOT BE ABLE TO PROCESS YOUR REQUEST AFTER 5 DAYS. TO SUBMIT AN EXCHANGE OR STORE CREDIT REQUEST, PLEASE EMAIL US AT KARMABYMARCIAROCHA@GMAIL.COM AND SPECIFY YOUR REASONS FOR RETURNING THE ITEMS ALONG WITH A PROOF OF PURCHASE. IF THE ITEM IS DEFECTIVE OR DAMAGED UPON DELIVERY, OR IF THERE ARE MISSING ITEMS IN YOUR SHIPMENT, PLEASE CONTACT US IMMEDIATELY AND INCLUDE A PICTURE IN YOUR EMAIL.

ONCE YOU SUBMIT A REQUEST YOU WILL RECEIVE FURTHER RETURN INSTRUCTIONS. PLEASE ALLOW 1-3 BUSINESS DAYS TO PROCESS YOUR REQUEST. YOUR SATISFACTION IS OUR PRIORITY, AND WE’LL RESPOND AS SOON AS POSSIBLE.

ALL PIECES MUST BE RETURNED IN THEIR ORIGINAL STATE, UNUSED AND IN THEIR ORIGINAL PACKAGING. YOU WILL BE RESPONSIBLE FOR PAYING ALL SHIPPING COSTS FOR RETURNING YOUR ITEM. WE RECOMMEND USING A TRACKABLE SHIPPING SERVICE OR PURCHASING SHIPPING INSURANCE, AS DON’T GUARANTEE WE WILL RECEIVE YOUR RETURNED ITEM.

ONCE WE RECEIVE YOUR RETURNED ITEM, WE WILL SEND A CONFIRMATION AND PROVIDE STORE CREDIT.

IF THE ITEM WAS SHIPPED AS A GIFT, WE WILL VERIFY THE PURCHASE AND PROVIDE STORE CREDIT ONCE YOUR RETURN IS PROCESSED.

WE WORK DIRECTLY WITH DHL FOR ALL SHIPPING PROCESSES. WE WILL SEND A CONFIRMATION WHEN AN ITEM IS SHIPPED, BUT WE ARE NOT RESPONSIBLE FOR LATE DELIVERIES. IF YOUR DELIVERY IS LATE OR MISSING, PLEASE VIEW YOUR TRACKING NUMBER TO VERIFY WITH THE SHIPPING PROVIDER. IF THERE ARE ANY PROBLEMS WITH YOUR SHIPMENT DELIVERY DATE, PLEASE CONTACT US AT

KARMABYMARCIAROCHA@GMAIL.COM

PLEASE FEEL FREE TO CONTACT US IF YOU HAVE ANY ADDITIONAL QUESTIONS AT KARMABYMARCIAROCHA@GMAIL.COM